How to make an order?

To buy one or more products, just follow these steps:

  1. On the product page, select the product, color, and size (don’t forget to take a look at our Size Guide!) – if the design uses Your Text Here, write the intended text now, and then click the ‘ADD TO CART’
  2. A pop-up window on your cart will appear so that you can confirm the details of your order and add more items from the same campaign, if desired, before checking out.
  3. If everything looks good to go, click the ‘ Proceed to Checkout‘ button.
  4. On the checkout page, after reviewing your order once again on the right hand, fill in:
  • Your email address
  • Your shipping details (full name, address, city, region, postcode, and country) – please note we always consider the shipping address you fill out in the checkout form and NOT the address associated with your payment method. If your order has custom text, please make sure it shows as intended. At this stage, you can still go back and modify the order, including deleting or adding the text
  • Select your payment method at the bottom of the checkout page and click ‘Place your order‘. If you use a credit card, you will need to fill in your details beforehand. For any other payment method, you will be directed to the partner payment provider page to insert your payment details.

 

Shipping costs are calculated at checkout, based on weight, destination and the delivery service selected.

You can cancel your order within 24h of making the payment. After this, your order might already be in production at which point it can’t be altered any further. Please reach out to our admin by submitting a request below. Make sure to include your order number and select the correct topic ‘Cancel Order’, so we can reach your order in time.

You can change your address within 24 hours after payment. Please reach out to our admin by submitting a request. Make sure to include your order number, the desired address and select the correct topic ‘Change Order Details‘, so we can reach your order in time.

We will send a free replacement or look into a refund if you receive a product that is not as ordered and has been verified with a photo; no need to return it!

Because your purchase is custom printed exclusively for you, it will only qualify for replacement, return or refund if:

  • the product itself is flawed,
  • the quality of the printing is poor, or
  • the final product is notably different from the product presented on the order screen.

If your purchase meets any of the above criteria, contact us within ten business days, and we will process a replacement at absolutely no cost to you as soon as the issue is verified. Pictures are required in most instances, so please do not discard the order or packaging until the review is completed. Please include the following:

  • Your order number and the email address you registered on the shipping information.
  • Photo(s) of the affected items(s). Please include a photo of the whole item and any other photos that may help identify the issue, including photos for:
    • Apparel: the garment’s label and another with the full item clearly displayed. Include any size adjustments, as we cannot modify replacements once requested.
    • Bags: send us an image of the entire bag lying on a flat surface.
    • Mugs: include pictures of both the mug’s front and back.
    • Other items: a photo showing the whole product and any relevant closeups.
  • Any other relevant information.

If your claim is approved, we will request a replacement or issue a refund. Qualified refunds are processed immediately but may take 5-10 business days to appear on your statement, depending on your payment method.

If we request item(s) be returned to us, we will send you the qualified refund or replacement after receiving the return. Customers are responsible for shipping costs on returns. Shipping, handling, taxes, and any additional service costs are nonrefundable.

To qualify for a return or refund, your item must be unused and in perfect condition. Unqualified returns will not be eligible for a refund or replacement, and the item will be forfeited.